Dispute Settlement Services
Dispute Settlement Services is an independent dispute resolution consultancy specialising in settling a wide range of disputes in the field of travel related consumer affairs.
We have experienced and professional Arbitrators and Mediators with excellent track records in their fields including dispute resolution and with good knowledge and expertise in arbitrating travel related disputes.
We offer a simple, confidential, no fuss, low-cost scheme to help facilitate settlement of travel related disputes. One of our panel of independent Arbitrators and Mediators will examine the facts and give a ruling from the documents you provide without the necessity of a personal appearance, quickly, without too much formality and without resorting to expensive litigation where you lose control of the outcome.
The traditional underpinnings of dispute resolution are enforceability, neutrality, confidentiality, cost effectiveness
and speed. To these has been added the principle of flexibility
and Arbitration
is therefore commonly the main dispute resolution clause most frequently written into a contract’s terms or set out in a Company’s terms and conditions of business.
Because Arbitration is a voluntary process, Dispute Settlement Services can provide:
- Maximum flexibility and confidentiality for parties to agree to use the process
- Speed and efficiency in the appointment of arbitrators
- Means of reducing delays and counteracting delaying tactics
- Waiver of right of appeal
- A paper-based Arbitration scheme likely to result in a reasoned outcome
How we manage your arbitration
Once a claim is received the administrator will alert the proposed Respondent inviting it to participate in the arbitration scheme. The Respondent has 28 days to submit any defence and evidence. The administrator will then forward all the paperwork to the appointed arbitrator who has up to 6 weeks to provide his or her decision.
Your Arbitrator will make a considered finding of fact from the documents you provide without the necessity of a personal appearance which is by prior agreement binding on both parties.
Should a full mediation or arbitration be considered more appropriate with the parties present, we will make those arrangements with you after a full discussion and analysis of the case and each party’s needs.
Any award (as decisions are called) made under this scheme is binding and enforceable, as is the
case with awards made under other established schemes.
In the unusual circumstances where a Respondent declines to participate in Arbitration the Claimant is advised to seek legal advice or go to the CAB with a view to considering alternative court proceedings. Going to court always represents an alternative to the arbitration process.
